Listening Scenario 1 – Chris & Damien.mp4

Listening Scenario 2 – Trevor & Meg.mp4

Directions:

Watch the two videos above featuring two separate communication scenarios. Then, answer the following questions. You’re responses should use complete sentences and should be two to four sentences per question.

Scenario 1 – Chris & Damien:

a. Identify at least two common barriers to listening in this scene and give an example for each.

b. Was Damien using mindful listening or mindless listening? Use examples to support your claim.

c. Was Chris using mindful listening or mindless listening? Use examples to support your claim.

d. Identify at least two of the potential listening responses listed in the Chapter 7 Outline on Canvas (in the Modules Section) used in this scene and give an example for each.

Scenario 2: Trevor & Med:

a. Identify at least two common barriers to listening in this scene and give an example for each. (Choose two that are different than the ones you used for scenario 1 above).

b. Was Trevor using mindful listening or mindless listening? Use examples to support your claim.

c. Was Med using mindful listening or mindless listening? Use examples to support your claim.

d. Identify at least two of the potential listening responses listed in the Chapter 7 Outline on Canvas (in the Modules Section) used in this scene and give an example for each. (Choose two that are different than the ones you used for scenario 1 above).

Chapter 7: Listening – More Than Meets the Ear

>> What It Means To Listen

Listening: the active process of making meaning out of someone else’s spoken message

Listening is different than just hearing

Hearing: refers to the stimulus of the eardrum

Listening involves attending to the message (paying attention to it)

Listening applies to spoken messages

• Reading and interpreting nonverbal communication do not qualify as listening

>> Two Ways of Listening

Mindless listening: reacting to others’ messages automatically and routinely

Ÿ Involves low-level information processing

Ÿ Although it may sound negative, this form of listening is often necessary since we are exposed to so many messages

Mindful listening: giving careful thought and attention to the messages we receive

Ÿ Used when a message is important to us

Ÿ Typically used with significant others

Consider the role listening plays in:

The workplace

At school

In your relationships

Entertainment

>> Misconceptions About Listening

People often overestimate their listening abilities

Two common misconceptions:

Hearing is the same as listening

Listening is natural and effortless

>> Ways of Listening

HURIER Model: developed by Judi Brownell to describe the stages of listening

>> Potential Listening Responses

Stonewalling: responding w/silence and lack of expression

Backchanneling: using facial expressions, nodding, saying “uh-huh”

Paraphrasing: restating the speaker’s words in your own words

Empathizing: conveying that you understand and share the other person’s feelings

Supporting: expressing your agreement for the speaker’s opinion or point of view

Analyzing: providing your own perspective

Advising: giving advice to the speaker

>> Common Barriers to Listening

Noise: anything that distracts you from listening to a message

Pseudolistening: using feedback behavior to appear as though you are paying attention

Selective attention: listening to only what you want to hear while ignoring the rest

Stage hogging: changing the focus of the conversation onto yourself

Information overload: the state of being overwhelmed by information

Glazing over: daydreaming or “zoning out” due to the mind thinking faster than others can speak or lack of interest

Rebuttal tendency: the propensity to debate a speaker’s point and formulate a reply while they are speaking

Closed-mindedness: the tendency to not listen to anything with which one disagrees

Interrupting: talking when it isn’t our turn/cutting someone off