ENTR 340 AMU Wk 6 Customer Service Model the Success of The Business Discussion
Question Description
Instructions
Week 6 Assignment: Customer Service Model (CO3, ILO.B.SK.3, SK.4, BIS.2, AL.2, DL.2)
In determining your customer service model, there are four core tools to consider: philosophy, standards, service, and a checklist. Include a narrative to answer the following:
- What is your service philosophy? How does your philosophy define your true service (the what you do) and answer how you should serve your customer (the how you do it)?
- What are your service standards? Place these in priority order.
- Complete one service map (submit your second map).
- What steps are mediocre services?
- What would excellent customer service look like?
- Remap your service map with these excellent service blocks.
- Based on your philosophy, standards, and mapping, what are your service outcomes?
Go to www.UnleashingExcellence.com to download a customizable copy of the below.
1 Service Map (your 2nd one)
Written paper at least 2 pages
Format your paper according to APA guidelines
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