SU Management in Healthcare Customer Care Discussion

Question Description

Please respond to the following:

Examine the potential mutual benefits that are afforded to healthcare organizations and their respective customers populations whenhealth care organizations design and manage all-encompassing customerexperiences. Provide an example of such potential mutual benefits tosupport your rationale.

Common industry knowledge dictates that in order to achieve desiredoutcomes in quality improvement in health care organizations, theleadership must consider multiple factors. Speculate on the main reasonswhy focusing on “people” processes is a highly regarded practice forimproving the performance of health care organizations. Support yourresponse with at least two examples of increased value or performance inthe hospital you researched in the discussion preparation.

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