Housatonic Community Refund Request Can Define the Businesss Growth Case Study

Question Description

CASE STUDY 36: (5 Marks)

You have just received a letter from a customer who purchased new rims for his car from your tire store several months ago. He paid for the rims when he ordered them because they were a special order. The rims arrived after a month and were mounted on the wheels. Three days later the customer returned, complaining that the car vibrated when he drove over 60 mph. The tire store balanced the wheels at no charge to the customer. The same vibration problem happened two more times, and the tire store balanced the tires at no charge each time. After the car experienced the same problem again, the customer became very upset and asked for a cash refund for the rims because they did not fit his wheels and provide a smooth ride even though they were custom made. Your company does not offer cash refunds.

Question:

What is the purpose of your letter? What information would you include in the letter? What alternatives can you offer to the customer? (1+2+2=5 Marks)

QUESTION: 37(5M)

Notice

You work for Mr. Ameer, Manager of Al Najeeb Fashions, 113 Ruwi High Street. Mr. Ameer has just been told that some urgent repair work is being made to the staff car park next week and the car park will be closed for three days from 7 to 9th July. During this time staff who use their cars to come to work can use the customers car park but there isnt a lot of room in this. It would be helpful if staff didnt use their cars for these three days and would use the bus or make alternative transport arrangements to get to the shop. It would also help if staff could give each other lifts to work so there wont be so many cars using the car park. Mr. Ameer has asked you to write a notice about the car park to be placed on the staff notice boards.

Write the notice.

QUESTION: 38 (5M)

Technology. Global.Dahui Lian, a Shanghai official with whom you have met on several past visits to China, is planning to come to the United States. Through your visits and subsequent e-mail exchanges, you have been successful in building a relationship with Dahui. Because of that relationship, he has asked for information about gratuity customs (tipping) in the United States. Use print and Internet resources to gather information about tipping in restaurants, airports, hotels, and other situations he might encounter.

Write a message summarizing this information and e-mail it to him. (5M)

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