1. List and discuss the barriers to effective communication.
2. List and discuss the communication skills? For you, which is most important and why?
3. List and discuss the communication media. For you, which is most important and why?
4. Define and provide an example (not one in the book) of the following:

• Downward communication
• Upward communication
• Horizontal communication
• Diagonal communication
• Formal and informal communication
• Social networking

1. In an organization in which you have worked or been affiliated with, how do you handle grapevine and rumor information?Are you a participant, listener, etc.?How did leadership handle the grapevine or rumor information?Of the communications listed in question #4, which one is the most effective for you and describe why.
2. Summarize one of the videos below in 2-3 paragraphs. Indicate in your summary which video your write-up reflects, #1, #2, #3,#4 or #5.

https://www.youtube.com/watch?v=XjhF3xQE1lM

https://www.youtube.com/watch?v=gn7IRWikV8Q

https://www.youtube.com/watch?v=cFLjudWTuGQ

https://www.youtube.com/watch?v=4jwUXV4QaTw

https://www.youtube.com/watch?v=VAB9cUlGrRo

Conflict is a disagreement that arises when two or more parties perceive a threat to their interests, needs, or concerns. Conflict can be constructive or destructive. When behaviors escalate, they can generate dysfunctional conflict which focuses on emotions and differences between the two parties and can degenerate to the extent that the parties forget the substantive issues and focus on getting even, retaliation, or hurting the other party. Some characteristics of dysfunctional conflict can negatively influence employees, workgroups, company performance and lead to depression, absenteeism, turnover, burnout, and negative emotional states.

7. List and describe the 9 sources of conflict.

8. Summarize Friedrich Glasl’s nine state model of conflict escalation. List and describe the alternative dispute resolution process.

9. List and describe the alternative dispute resolution process.

YOU HAVE TO RESPONSE TOW DISCUSSION BELOW SEPERETLY

1- In an organization in which you have worked or been affiliated with, how do you handle grapevine and rumor information?Are you a participant, listener, etc.?How did leadership handle the grapevine or rumor information?Of the communications listed in question #4, which one is the most effective for you and describe why.

I had the pleasure of being a new student orientation leader. Rumors were spread a lot. Amongst faculty, co-workers, and even incoming students. In order to solve the issues that were being spread, we would have debriefs that would outline any issues we had during our programs and any issues we had with each other. It was very effective because there were no cut cards. If we had any issues we wouldn’t leave until they were solved. This was a form of informal communication. To me it is the most effective once agreed upon by an entire population. Informal communication is raw and authentic and allows individuals to express themselves in the purest form.

2- Make Body Language Your Superpower

Body language plays a powerful role in how we communicate. Although the tone, visuals, and content of our message affect whether our presentation is effective, our body language also play an important part. Our posture, where we position ourselves, the gestures we use, and how we interact with the body language the audience displays contributes to a good presentation. Never position yourself near distracting items. An open window is a source of distraction because there is movement in the background. Always stand facing your audience, but do not be afraid to walk around. A base posture should be used at the beginning of your presentation and you should end with the same posture after using gestures.