Organizations have an impact on behavior. Take for example, Chick-Fil-le. Notice the customer service and the quality of food that is provided by the company. You can visit that restaurant in Maryland and see some of the same behaviors and tastes in food in Philadelphia, Charlotte, and other locations. Organizational behavior (OB) impacts personal success too. This restaurant is closed on Sundays, however, their profit margin has not been affected by the one day closing. Have you noticed how the long the lines are, despite which restaurant you visit?

1. Define organizational behavior (OB). Why is it important that we learn about OB? What Impact does OB have on individual behavior?

2. Discuss and define the four managerial functions. Describe these functions in an organization which you are/have been a part of and how did they impacted your performance. What kinds of organizational behaviors have changed since COVID?

Also, think about the necessary skills needed behind the scenes in order to make Chick-Fil-le successful such as technical skills, interpersonal skills, conceptual skills, and diagnostic skills.

3. From the readings, provide examples as to how these skills are used in Chick-Fil-le. Describe the competitive advantage for the restaurant.

4. In your own words, describe the origins of OB

The workforce of today is more diverse and includes older adults, females, people from different racial and ethnic backgrounds. Diversity is expected to increase and the overall workforce is getting older and the younger workers tend to be more education than in the past. Millennials make up 50% of the workforce. However, research has shown that there is no generational difference in endorsement of work ethics. Workers over 50 years old will constitute 33% of the workforce by 2022. Not only is diversity related to gender, ethnic, age, physical disabilities, and physical characteristics, it relates to differences that cannot be directly seen.

1. Discuss and provide examples of the 5 different types of diversity.

2. The trends in diversity is forcing many changes in the US workforce. From your observation from the news, social media, readings, etc. how do you see organizations changing based on these trends?

3. List the generational groups including the years along with the different characteristics that are attributed to each group.

4. Discuss if/how is diversity is impacting globalization

5. See the link below and choose one of the topics to write a brief description (2 paragraphs). A paragraph should consist of 4-6 sentences.

https://www.history.com/topics/civil-rights-movement

6. What is your opinion on the information technology and ethical issues pertaining to information being collected and used on individuals? Do you feel that there is an invasion of your privacy? Explain.

A psychological contract is the unwritten expectations employees and employers have ab out the nature of their work relationship. A global psychological contract involves concerns that are cultural and may vary depending on the country. Depending upon how one feels about their organization such as job satisfaction/dissatisfaction may determine the turnover rate. The average turnover in an organization is about 15% with the exception to the service industry (fast food) which is about 100%, retail is about 59%.

7. See the link below and write a brief description of the topic (1 paragraph). A paragraph should consist of 4-6 sentences.

https://knowledge.wharton.upenn.edu/article/declining-employee-loyalty-a-casualty-of-the-new-workplace/