USC Old Town Temecula Creek Inn Hotel Employee Journey Map Worksheet

Question Description

I’m working on a Business question and need guidance to help me learn.

Using the resort property your group selected for the final project, design the 1st day of the employee experience for your property.

Reminder: Every assignment attached to the final project will have the name of the resort in the page header or footer.

Assume the employee experience described in topic 5 is the 1st day of the employee experience at your resort. This is your opportunity to design the experience you would want as a new employee.

This Journey map will include direct experiences and behind the scenes preparation. Your Journey map will include at least the following swim lanes:

Phases (Pre-arrival, Arrival, Onsite, Departure, Post Departure)
Employee Activities
Emotional Experience
Possible Pain Points
Touchpoint Digital
Touchpoint Physical
Behind the Scenes Preparation

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Writing, spelling, and grammar matter; proofread your work before you post. Up to 10%-point reduction for writing errors.

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