the response provided contains various professional writing methods that make the information contained therein easy to understand. It is appealing, relevant, and concise and does not contain errors. This makes it easy for the reader to grasp the content of the email without having to strain through numerous wordings and paragraphs as he gets the relevance of the information that the sender wishes to communicate. People are usually very busy and need writings that do not burden them with unnecessary information but require mails that communicate within the first statements without making them read tons of essays that contain messages that would alternatively have been disseminated in few sentences (Scales et al., 2019).

However, the response to the client is not appropriate as it does not provide information on the projected date when the client should expect his shipment. In business, it is necessary to look into ethical issues that ensure that a company meets the needs of its clients thus XYZ needs to give an approximate date when the shipment is expected to that client ABC Dental would have sufficient adjustment to cater to the needs of their clients. Being a huge company that has various outlets, it must maintain its clientele by providing timelines that can be met yet the response does not provide sufficient information on the expected next deliveries (Droz & Jacobs, 2019).

The response does not contain all the relevant information and sounds harsh and unconcerned as the writer does not show any emotions towards the reaction that the reader may develop. It is even noted that the reader would understand without first ascertaining whether they are comfortable with the message (Droz & Jacobs, 2019). It is due to this that the message will not get the intended message from the client since the writer does not show concern or even give alternatives. The client does not get the needed support from the writer.